Copyright, Disclaimers, Privacy and Security, Delivery & Costs and Returns Policy

Copyright:
Material from this site may not be re produced or transmitted in any form without the written permission of the site owners.

Privacy Policy:
e-voice speech recognition limited takes your privacy rights very seriously. The following policy outlines the data we collect and how we use it.

In order to monitor the performance of our site we collect your an IP address for site traffic and volume.

To fulfill the orders placed with e-voice speech recognition limited we collect your email address, telephone number, your name, address, a delivery address and your credit card details.

Personal information provided to e-voice used solely by e-voice and is not sold on to any third parties.

Should you have any queries with regard our privacy policy then please email us at info@e-voice.co.uk

Training/Courses Policy:

All fees must be paid for in advance. You may cancel your registration up to 14 days before the course or seminar. Your registration fee will be refunded less a £10 enrolment charge. If you need to cancel less than 14 days prior to the course or seminar you may send a substitute from your organisation. Cancellations must be received in writing.

In the unlikely event of the seminar being cancelled a full refund will be made, but further liability is disclaimed. It may be necessary for reasons beyond the control of e-voice speech recognition limited to change the date or the venue.

e-voice speech recognition limited is an independent training provider and is not affiliated with, nor has it been authorized, sponsored, or otherwise approved by Nuance

Should you have any queries with regard our training/course policy then please email us at info@e-voice.co.uk

Security:
e-voice speech recognition limited operates in conjunction with Barclaycard Merchant Services. When you place an order with e-voice a secure server software (128bit SSL) encrypts all your credit card details before they are sent to us. We then follow strict security procedures in the storage and disclosure of information which you have given us.

Should you have any queries with regard our security policy then please email us at info@e-voice.co.uk

Delivery Information & Costs:

We endeavor to dispatch items within 24 hours. Items ordered on Saturday and Sunday are dispatched on the Monday.

Delivery is made by Royal Mail First Class Post. Postage and Packing within the UK is free.

Returns Policy:

We accept the return of items only if they are unopened and in their original condition. If you return goods, as detailed below, within 30 days of receipt, we will issue a full refund for the price you paid for the item (not including P&P).

Defective items:
You can always return items if they are defective. We only accept returns of items that have been opened if they are defective. Please see†below for details of how to return defective items to us.

To return an item:
Enclose a note giving the reason for the return, wrap the package securely and send the package to the address below. In the case of a defective product, please provide a full description of the fault and return the defective item to the address below.

For your protection we recommend that you use a recorded-delivery service.

This returns policy does not affect your statutory rights.

Canceling an item:
Under the UK's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery.

To cancel this contract, please write "Cancellation" on the back of the 'With Compliments' slip enclosed with your order and send it to us so that we receive it within seven working days of the date that the item was delivered to you.

The return address is:

E-voice, PO BOX 232, Ely, CB7 9BD

For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.